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Customer Care Returns

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Uncustomised products & Wedding Stationery Samples:

If you are unhappy with your product, or no longer want it, you can return it to us for a full refund as long as:

• the item is returned within 14 days of receipt

• the item is unopened, in original packaging and in a resaleable condition

Please contact us letting us know that you want to cancel your order and return the product (we recommend you use a signed-for delivery service with proof of postage). Please note that you will have to bear the direct cost of returning the product. Please don’t destroy or throw away any product, even if it’s faulty, before you’ve spoken to us and agreed that doing so won't affect any refund you may be entitled to. Please note that you are liable for any diminished value of the product resulting from the handling of the product in any way other than what is necessary to establish the nature, characteristics and functioning of the product while you are responsible for it (this includes, in the context of a return, when the product is in transit back to us).

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Personalised items are non-refundable (or made to order)

Anything that’s made to your specific requirements, is personalised or otherwise can't be resold due to a bespoke element.

However, if there is an issue with your order, please get in touch with us and we will do our very best to remedy the situation for you! 

To avoid disappointment, please check whether an item is cancelable or non-cancelable before ordering.

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Terms & Conditions

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If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern The Bridal Paperie's relationship with you in relation to this website. 

The term “The Bridal Paperie” or “us” or “we” refers to the owner of the website. The term “you” refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.

• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

• All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

• Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.

• From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

• You may not create a link to this website from another website or document without The Bridal Paperie's prior written consent. 

• Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales

 

Privacy & Cookies Policy 

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• We'll only use your data to enhance and improve your experience with us, we don't sell anything to third parties.

• We'll protect your data as much as possible to keep it secure.

• You can decide when and how you'd like to hear from us, and if you'd like to, we can remove your data.

• We only keep the data that is needed as part of our normal order processing operations or marketing communications. When we no longer need the data we'll remove it. 

 

How we use your information:

 

Your name and contact details

How do we use this information?

• Deliver your purchases to you

• Send you service messages by e-mail such as order updates

• We’ve got to do this to perform our contract with you (so you know when to expect your order)

• Sending you information by email about our new products to keep you up to date. We only send this with your permission.

 

Your contact history with us

This means a history of what you’ve said to us and what we’ve said to you for example, emails to each other or live chat information.

How do we use this information?

• To provide customer service and support, we have to do this to perform our contract with you and it helps us provide you with a better service.

Purchase history and saved items

This includes what you’ve bought and what you’ve stored in your basket for another time

How do we use this information?

• We need to store this information in order to perform our contract with you, as you need to be able to store things in your basket to purchase them. We also use this information for customer service and support and to handle refunds or issues with orders, something we need to do to perform our contract with you.

Information about your phone or laptop, and how you use our website and app

Information you give us when you browse our site, includes your IP address and device type.

How do we use this information?

• This is used to improve our website offering and enable a better shopping experience for you. We will also use this to protect our website from malicious users or cyber attacks.

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Your responses to surveys, competitions and promotions

How do we use this information?

• We periodically run surveys, competitions or promotions, which will require us to use your information in order to accept your entry and process the prize if you were to win. Run the survey, competition or promotion

You don’t need to share personal information with us, but unfortunately if you don’t you likely will not be able to purchase successfully from us and the website will likely not function for you.

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Sharing your Information:

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We do not sell any of your personal data to any third party – including your name, address, email address or credit card information. We believe that the data you share with us is a sign of trust between yourself and The Bridal Paperie, and we have no intention of breaking that trust 

However, we do need to share your data with the following categories of companies as an essential part of being able to provide our services to you:

• Companies that do things to get your purchases to you, such as payment service providers, delivery companies or order packers. (Royal Mail for example will need your address).

• Online service providers, such as customer service software and website hosts who help us run our business.

 

Marketing Messages:

 

If you have given us your permission, we’ll send you marketing messages by email to keep you aware of discounts and promotions or maybe new products we feel you may be interested in.

To stop receiving these messages, you can, at any time, use the following options:

• By clicking on the ‘unsubscribe’ link in any email

• By contacting our customer service team at info@thebridalpaperie.co.uk

 

Online Advertising:

 

We engage in online advertising, to keep you aware of new products and help promote ourselves to new customers.

Like many companies, we use ads on a variety of digital marketing networks and ad exchanges, and we use a range of advertising technologies like web beacons, pixels, ad tags, cookies, and mobile identifiers, as well as specific services offered by some sites and social networks, such as Facebook’s Custom Audience service.

The banners and ads you see may be based on information we hold about you, or your previous use of our website (for example, a previous order or previous ad you clicked on).

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Keeping your Information:

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We’ll only hold your information for as long as you have an account with us, or as long as is needed to fulfil the orders or service to you. 

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Cookies:

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We use cookies when you visit our site. There are four types of cookies that we use and here is how we use them:

Website functionality cookies. 

These cookies allow you to navigate the site and use features such as the shopping basket and checkout page. 

Website analytics cookies

These allow us to analyse how customers are using the website and how the website performs, this helps us improve the functionality and shopping experience of the website, and to find errors that maybe prevent people from using the website.

Preference cookies

Cookies are sometimes used to remember a customer’s preferences, so if you close a popup or if you choose a currency, we will store this choice in a cookie so that you don’t need to keep re-applying your choice while browsing the website.

Advertising cookies

Advertising cookies are used to help us measure ad performance in relation to the website and deliver relevant advertising. 

By using our site, you agree to us using these sorts of cookies on your device and accessing them whenever you visit the site. If you want to delete these cookies you can do so using your browser or device help guide to remove cookies.

Please note that by deleting or disabling cookies, your browsing experience on the website may be severely limited.

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Changes to this Policy:

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We may change this page from time to time, to reflect how we are processing your data.

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Wholesale enquiries:

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Please get in touch for wholesale opportunities. We supply notebooks and samples to shops and bridal boutiques to re-sell, but we also supply other wedding professionals who like to use them as gifts or incentives for the couples they work with.

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Payment Methods:

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- Paypal

- Credit & Debit Cards